Name: 
 

Chapter 10 Lessons 1 & 2 StudyGuide



Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.
 

 1. 

The availability of a service must match the demand or that service at a specific time because it is:
a.
heterogeneous
c.
tangible
b.
perishable
d.
inseparable
 

 2. 

A ___________ identifies how a company uses marketing to achieve its goals. 
a.
marketing research
c.
marketing orientation
b.
marketing strategy
d.
marketing mix
 

 3. 

Which of the following is NOT a commonly used method in carrying out market research?
a.
making observations
c.
conducting experiments.
b.
evaluating tax payments
d.
holding focus groups
 

 4. 

Marketing functions include each of the following except:
a.
quality control
c.
financing
b.
distribution
d.
promotion
 

 5. 

A(n) ______consumer is a person who purchases a good or a service for his or her personal use.
a.
transitional
c.
business
b.
final
d.
intermediate
 

 6. 

The 2 steps in marketing strategy are:
a.
identifying a target market and developing a marketing mix
c.
pricing a product and distributing it to customers
b.
conducting marketing research and planning production
d.
developing a product and promoting it to consumers
 

 7. 

Which of the following is an example of rational buying?
a.
fear
c.
self-image
b.
economy
d.
love
 

 8. 

The four “P’s” of marketing are:
a.
price, product, persuasion, place
c.
price, product, place, plan
b.
price, product, place, promotion
d.
price, product, people, place
 

True/False
Indicate whether the sentence or statement is true or false.
 

 9. 

If a new product makes its way through the planning process, a company will produce a limited quantity of the product and test it in a small part of the market.
 

 10. 

A business must plan each of its products to make sure it meets the needs of the target market better than similar products offered by competitors.
 

 11. 

Transportation companies are directly involved in marketing activities.
 

 12. 

Services are NOT perishable like products.
 

 13. 

  A target market is a group of consumers with different wants and needs.
 

 14. 

Buying a Mothers Day card is an example of rational buying.
 

 15. 

Most new products introduced by companies are not typically new, but are improvements on existing products.
 

 16. 

Business consumers are persons who buy products and services mostly for their own use.
 

 17. 

Distribution is not one of the 7 marketing functions.
 

 18. 

An example of a promotion is “buy one and get the second free”.
 

 19. 

Marketing is often mistakenly thought of as being limited to advertising or selling goods or services.
 

 20. 

All businesses complete some marketing activities even if that is not their focus.
 



 
Check Your Work     Start Over