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Chapter 11 Study Guide



Matching
 
 
a.
management
f.
manager
b.
planning
g.
supervisor
c.
organizing
h.
mid-manager
d.
implementing
i.
executive
e.
controlling
 

 1. 

Analyzing information and making decisions about what needs to be done. 
 

 2. 

A top-level manager who spends almost all of his or her time on management functions.
 

 3. 

The process of accomplishing the goals of an organization through the effective use of people and other resources. 
 

 4. 

Carrying out plans and helping employees work effectively.
 

 5. 

Evaluating results to determine if the company’s objectives have been accomplished as planned. 
 

 6. 

A person who completes all four management functions on a regular basis and has authority over other jobs and people. 
 

 7. 

Determining how plans can most effectively be accomplished; arranging resources to complete work. 
 

 8. 

A manager who complete all of the management functions but spends more time on one of the functions or is responsible for a specific part of the company’s operations. 
 

 9. 

A manager whose main job is to direct the work of the employees.
 

True/False
Indicate whether the statement is true or false.
 

 10. 

The primary work of all managers can be grouped within four functions:  planning, organizing, implementing, and budgeting.
 

 11. 

Supervisors work directly with employees and are responsible for translating the company’s plan into action.
 

 12. 

An effective manager should not worry about the human resources (employees) aspect of the job but concentrate more on the capital resources (money, equipment, etc).
 

 13. 

The effectiveness of a supervisor’s job is determined by  ONLY 2 factors only:  the quality of the employees work and the satisfaction of the supervisor’s employees.
 

 14. 

An employee who completes 2 of the 4 management functions, even for a short time, is considered to be a manager.
 

 15. 

In order to make an effective decision, research must be done.
 

 16. 

The executive position works directly with the employees on the floor of the business.
 

 17. 

There are a number of activities that must be performed by all managers no matter what the type or size of the company.
 

 18. 

Good supervisors are able to show employees the importance of company goals.
 

Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 19. 

To be considered a manager, you must
a.
have authority over other jobs
c.
have authority over other people
b.
regularly complete all 4 mgmt. functions
d.
all of the responses
 

 20. 

The first management job for most employees is
a.
supervisor
c.
mid manager
b.
executive
d.
specialist
 

 21. 

Analyzing information and making decisions about what needs to be done is the management function known as
a.
organizing
c.
none of the responses
b.
planning
d.
implementing
 

 22. 

Managers use information systems to reduce the amount of time spent
a.
on controlling activities
c.
in training
b.
communicating
d.
using a computer
 

 23. 

Which of the following would be an effective way for a supervisor to develop management skills individually if the company does not provide training?
a.
all of the responses
c.
enroll in mgmt. classes
b.
Read mgmt. books and magazines
d.
participate in professional mgmt. associations
 

 24. 

The function being performed when a manager is carrying out plans and helping employees work effectively is
a.
organizing
c.
planning
b.
budgeting
d.
implementing
 

 25. 

In order to make good business decisions, a company may gather business research from
a.
trade associations
c.
government organizations
b.
universities
d.
all of the responses
 

 26. 

Which of the following is NOT one of the common responsibilities of supervisors?
a.
keep employee complaints and concerns from top management to prevent problems
c.
control costs and use resources efficiently
b.
encourage employees to do their best work
d.
communicate goals and directions to employees
 

 27. 

Decisions about the daily operations of a specific unit in a business are the responsibility of
a.
supervisors
c.
employees
b.
top level mgmt.
d.
middle mgmt.
 

 28. 

The process of accomplishing goals of an organization through effective use of people and other resources is
a.
implementation
c.
planning
b.
supervision
d.
management
 

 29. 

Which tool will be most important when a supervisor is determining the work to be done, setting priorities for the most important work, and ensuring that the work is completed? 
a.
memos and reports
c.
none of the responses
b.
evaluation checklists
d.
work schedules
 



 
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