Mr. Lane's Chapter 12 Biz. Mgmt. Study Guide

Name:

True/False
Indicate whether the sentence or statement is true or false.

Managers should ignore the personal problems of employees, because they will not affect the employee’s work.

Any manager who is able to get employees to do what he or she wants is a leader.

Leadership is the ability to influence people and groups to cooperatively achieve organizational goals.

Managers who believe employees are lazy and work only because they get paid will provide close supervision and control.

One of the most important responsibilities of a manager is to create an atmosphere that encourages employees to do their best work to make the business successful.

Management and leadership mean the same thing.

Managers should make job assignments based on seniority rather than by matching the job to the needs and interests of the employee.

The democratic leader is one who gives direct, clear, and precise orders with detailed instructions on the work to be done.

Supervisors work directly with employees and are responsible for translating the company’s plan into action.

10.

Managers are the only people in an organization who need leadership skills.

11.

Relationships are important for managers, because they are responsible for getting work done through others.

Matching

a.	leader	f.	expert power
b.	power	g.	autocratic leader
c.	position power	h.	democratic leader
d.	reward power	i.	open leader
e.	identity power	j.	situational leader

12.

One who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done.

13.

Power given to people because others identify with and want to be accepted by them.

14.

A manager who gives little or no direction to workers.

15.

Power that comes from the position the manager holds in the organization.

16.

The ability to control behavior.

17.

Power based on the ability to control resources, rewards, and punishments.

18.

One who encourages workers to share in making decisions about work related problems.

19.

Power given to people who are considered the most knowledgeable.

20.

One who understands employees and job requirements and matches actions and decisions to the circumstances.

21.

A manager who earns the respect and cooperation of employees to effectively accomplish the organization’s work.

Multiple Choice
Identify the letter of the choice that best completes the statement or answers the question.

22.

When employees are not confident in their abilities or do not trust their manager, they are
likely to be ineffective with

a.	a democratic leader,	c.	all of the responses.
b.	an autocratic leader,	d.	an open leader,

23.

The process of accomplishing the goals of an organization through the effective use of people and other resources is

a.	planning,	c.	implementation.
b.	supervision,	d.	management

24.

What employee problem(s) must managers be prepared to deal with?

a.	conflicts between employees,	c.	all of the responses.
b.	an employee with serious financial difficulties,	d.	problems with customers,

25.

Leaders

a.	tell employees what to do and expect them to do it,	c.	depend on rewards and punishments to influence employees to do their jobs.
b.	make all decisions in the organization	d.	earn the respect and cooperation of employees,

26.

Successful leaders

a.	work to solve conflicts and problems,	c.	continue to study and learn to improve their management skills,
b.	understand that they must help employees satisfy their own needs while accomplishing the goals of the company,	d.	all of the responses.

27.

Managers usually find greater employee respect and support for work rules when

a.	each individual is treated differently,	c.	employees help to develop the rules,
b.	the work rules are part of a union contract.	d.	the rules are applied only to serious problems,

28.

The type of leader who will usually be most efficient is

a.	situational.	c.	democratic,
b.	autocratic,	d.	open,

29.

A type of power often invested in experienced or well-liked employees is

a.	expert power,	c.	identity power
b.	position power,	d.	reward power,

30.

A democratic leader

a.	lets each employee decide how work will be done,	c.	makes all of the decisions,
b.	does not make decisions.	d.	encourages shared decision-making,

31.

Two managers who possess the same leadership qualities will probably respond to a specific situation in

a.	all of the responses	c.	different ways,
b.	exactly the same way,	d.	according to their positional power,

32.

The type of power that results from the manager’s knowledge and skills is

a.	reward,	c.	expert
b.	identity	d.	position,

33.

Which management style would work best with employees who have their own specialized jobs and are expert in them?

a.	democratic,	c.	autocratic,
b.	open,	d.	powerful.

34.

The general way a manager treats and supervises employees is called

a.	management	c.	leadership style
b.	power	d.	human relations

35.

Leaders have ambition and persistence in reaching goals. They are self-starters who plan what they want to do and then do it. This leadership trait is called

a.	objectivity.	c.	judgment,
b.	initiative	d.	courage,

36.

Leaders that can see all sides of a problem and not make biased judgments or statements are said to possess

a.	judgment	c.	objectivity
b.	courage	d.	initiative

37.

What type of power is granted to managers by employees because the employees determine the managers are worthy of it?

a.	identity and position.	c.	expert and power,
b.	expert and identity,	d.	power and position,

38.

The ability to influence individuals and groups to achieve organizational goals is

a.	management	c.	leadership.
b.	effective human relations	d.	an autocratic style

39.

When managers increase employees’ salaries when they meet the goals established for them, what type of power are the managers using?

a.	position,	c.	identity
b.	expert,	d.	reward